In this section, you can find detailed information about the conditions and the process of buying online from Casilda and Jimena. The information is divided in different sections. You can access this information by clicking on these sections. However, if you have any questions or suggestions, do not hesitate to contact us
- through our customer service form,
- via email at firstname.lastname@example.org,
- by calling +34 948 828 240 from Monday to Thursday from 9:30 to 13:30 and 16:00 to 19:30, or Friday from 9:30 to 14:00hrs.
Choose the product you like
In our site, you have full access to Casilda and Jimena’s catalog. In order to find what you are looking for, we have divided our products in three sections: Baby’s section, Boys & Girl's section and Mom’s section. These three sections can be easily accessed from the main menu. Once you select the children’s or baby’s section you will find a selection of the latest products and you will have direct access to them by clicking on the picture available with each description. If you wish, you can browse through the catalog by selecting the type of product you're looking for in the product types menu, or you can find them at the top of the page in the search box using the description mode.
We have developed a complete data sheet where you will have all the information related to each garment: photos, information about garment care, description, size, material, color, etc. But if you have any questions do not hesitate to contact us. You can do this using the contact form located in the "Contact" menu, via email, or directly by calling us at +34 948 828 240 from Monday to Friday from 9:30 to 13:30.
Want to buy any of our articles?
If you are interested in purchasing any of our garments you can buy them online through this website, in our showroom or in the nearest outlet. If you want to see the list of outlets or our showroom address check the "Where to Buy" section on our site.
Buy online Casilda and Jimena
The Casilda Jimena online purchase is different from other online stores because most of the garments are purchased under order (request). This allows us to attend the features regarding quality, materials and color; but mostly because we like to advise personally every purchase in order to meet the needs of each client. Therefore, if your order contains direct purchase only products, not purchased under order, you can pay directly on the website and we will immediately send you the products. If your order contains any purchased under order products, you will not pay directly on the web. When we receive the order we will contact you to discuss the details of materials, dates, etc., and inform you of the payment methods. That is why in all product cards you will find a form to request additional information on any of our garments. In any case do not hesitate to contact us by telephone on +34 948 828 240 from Monday to Friday from 9.30am to 13.30h.
Our knitwear products are purchase under order. In some cases the time delivery may vary depending on the demand. In any case, once the order is confirmed, we provide an estimated delivery date, which is usually accomplished on time with no problem. In the case of fabric garments, accessories and some other items, order delivery can be done immediately after confirmation.
Once the order is detailed, if it includes purchase under order garments, we will send your a review to be able to confirm. For orders that are not under order, confirmation will done through the web along with the payment order. The order confirmation in both cases implies acceptance of the conditions of purchase by the customer.
For orders that do not include purchase under order garments, product forwarding will be done immediately after order confirmation. For orders that include under order garments expedition will take place once the second payment for the remaining 50% is made. We inform our customers directly via email.
Home deliveries are made by courier in 24-48 hours and shipping is free in orders above 150 € (applied even in discounts).
We have different options: bank transfer, credit card or payment through Paypal.
In case of not receiving the right size Casilda Jimena always accepts changes when the new size is requested. Otherwise you will receive a ticket (money value) that you can use the next time your buy. Shipping courier charges from products return are customers responsibility.
On demand replacement -in the case of textile garments- are possible as long as the fabric selected is available.